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Return Policy

Ancona’s ‘Worry-Free’ Return Policy

You can shop with confidence at Anconahome.com with our 30 Day Money Back Guarantee.  If you decide you're not 100% satisfied within the first 30 days of your purchase of you may return the product to us in its original condition for a full refund under our ‘Worry-Free’ return policy.

It can be intimidating to buy products online because you don’t know what you are going to get.  The idea behind our Money Back Guarantee is to remove the ‘risk’ from buying online.  You can purchase a product, receive it, look at it, touch it and if you decide you do not want the product you can return it.

If your item isn't working properly, please check the product manual.  If you need additional help with troubleshooting, warranty information, or need missing or replacement parts, contact our friendly customer service department by:

To return a product please:

  1. Call our customer service department at 1-800-350-4562 in order to obtain a Return Authorization Number and Authorized Shipping Instructions.
  2. Then please promptly ship the product, in its original condition and packaging, in accordance with the Authorized Shipping Instructions with the following documentation/information:

-        your name and address

-        the product model number

-        the date of the purchase of the product

-        the original sales receipt of the product

-        the complete description of reason for return of the product

 

We are committed to providing quality products and a superior customer experience.  If for any reason something isn’t to your satisfaction, we will work to resolve the issue quickly and as professionally as we can.

Ancona | All rights reserved | 2011 | info@anconahome.com | 1-800-350-4562 Website created by: Rouge marketing & communications inc.